How to simplify Mobile Commerce to Improve Customer Experience?

How to simplify Mobile Commerce to Improve Customer Experience?

Mobile Commerce is of great significance today. That is to say, there is no individual who does not have a mobile phone and is not actively using it. Therefore, we are all aware that the use of mobile is common. Moreover, people are using their mobile phones to search for products and to buy as well. Hence, mobile commerce is an area that retailers need to focus a lot on. Although, retailers are working a lot on mobile commerce, but still there is a long way to go.

How to Simplify Mobile Commerce

The Teranoid team has come up with a few ways that shall help retailers improve their customer experience.    

Mobile Commerce Tip #1: Simply the Site

There are many sites that are difficult for customers to navigate. That is to say, the sites do not appear perfect on the mobile screens. For example, at times the items are too small or big that the customer finds it difficult to search for a product or it leaves them frustrated. Moreover there are sites that do not open the categories of products or there are times when the time load is a lot. So, retailers, by taking care of these details, can make sites that are perfect and that do not cause the consumer to face difficulty and hence resulting in loss of sales. Therefore, retailers need to constantly keep updating their sites and overcome navigation issues.

Mobile Commerce Tip #2: Uncomplicated Search Tool

Usually the customers who are searching for products online through e-commerce stores do not have extra time for product search if they cannot find one. That is to say, these people might be on the move so things should be made simplified for them. Moreover, customers are not willing to spend a lot of time on searching products even if they are free. That is to say, they want to find the product instantly. Therefore, if they do not find this convenience on the site, they shall simple move to another site. So, retailers need to ensure that they are providing their customers speedy and easy to use search tool.

Another good idea is to have the search engine on every page of the site. As a result, it will become easier for the customers to find a product no matter where they are on the site. Moreover, there are search engines that provide auto correct facility. So, when customers enter the first alphabets of the product they are typing, the search tool automatically predicts the items they are looking for. As a result, this speeds up the process and saves the customers’ time.   

Mobile Commerce Tip #3: Provide Explicit Physical Store and Contact Details

Make the store’s address and phone number vivid. That is to say, retailers need to make these details easy to find for their customers. Further, retailers need to ensure that the users can easily make call or find the store on the map. Also, if they want to call the store or the customer service, it should just be a click away. That is to say, the contact number should not simply be stated. In fact, the customer should be able to make call just through a click. In the same vein, make the store address also clickable that directly leads them to the map and the store’s exact location.  

Mobile Commerce Tip #4: Connect all sales channels together

Connecting one sales channel with all the others is necessary when it comes to giving customers exceptional experience. Therefore retailers should not just isolate their mobile commerce. In fact they should connect their system with other channels. For example practicing buy online pick in store option. Further, the store experience should also be made seamless and inconvenient. That is to say, when the customers reach the store to pick their items, it should not be complicated and confusing. So, retailers can make a separate section of their store for picking up online orders.

Conclusion

Mobile commerce is equally important as is the brick and mortar stores. So, retailers need to make sure that their mobile commerce is fast, active and up to date. Further, retailers need to make their mobile commerce strategy strong so that the customers are provided exceptional experience.      

Just-in-time Inventory Method and ways to adopt it

Just-in-time Inventory Method and ways to adopt it

Just-in-time Inventory Method

The just-in-time inventory method is a popular method for retailers to manage their inventories and other supplies. There are large companies that are adopting the Just-in-time inventory method. In the same vein, small and medium businesses can also adopt this method to keep their inventory in control and by reducing costs.

This strategy differs from other inventory methods. That is to say, it orders the raw materials and links it to the production and manufacturing process. In other words, companies stock inventory and save them in excess. However, the Just-in-time inventory method helps manufacture only the required amount of products that are the company demand. As a result, there are no chances of waste, whether it’s the stock or the money. However, problems can occur when there is a sudden increase in demand.

Adopting the Just-in-time Inventory Method

The Just-in-time inventory method is basically a manufacturing process. However, this method is dependant on a few major components, which we shall discuss below. In other words, a few things are required to maintain and adapt the Just-in-time inventory method.   

Just-in-time inventory method requires sound and strong manufacturing process 

Retailers need to ensure that their system is well built and is controlling all the operations effectively. In other words, it requires a sound and disciplined processing method. That is to say, there should be any errors when it comes to the production method. Moreover, control of the inventory is also essential because otherwise, this will result in expenses. That is to say, employees need to know exactly the amount of inventory that needs to be used so that there are no hurdles in the manufacturing process.

Good Vendor relation is a must for Just-in-time inventory method

Certainly, a prerequisite for the Just-in-time inventory method is to have good ties with the vendor. As a result, vendors will be able to assume the cost of inventory. Further, they will also ensure that the products are available in time. Moreover, they will also ensure that the products are delivered on time. So in order to create a good relationship with the vendor, retailers need to plan ahead. That is to say, there are some factors that retailers need to think about while communicating with the vendors. In other words, retailers need to make long term goals. That is to say, they should not think of saving money at this point. So, by making long term contracts, retailers are making their business secure by making the stock available at all times.     

Just-in-time Inventory Method requires using the right technology  

The use of the right technology is essential when it comes to adopting the Just-in-time inventory method. It is through technology that adopting this inventory method has become way easier. Further, by continuously monitoring the inventory levels, retailers can purchase more stock from their vendors when needed. It is through the inventory management system that retailers can keep a record of the inventory. As a result, it becomes easier for them to know which products need to restock. Also, retailers should have such a POS System that keeps a record of the inventory. Consequently, they are able to deal with their inventory in a better and more effective way.    

How to Automate Store & Digitize Retail Business?

How to Automate Store & Digitize Retail Business?

In today’s digitized world, retailers need to automate store and make their business digitized. That is to say, they should no more indulge in manual tasks and spend more time in those tasks that require more attention. Moreover not using paper is good for the environment. Therefore by being paperless retailers will not just digitize and automate store, in fact they will do good to the society and environment as well.

How to Automate Store

Below we have mentioned a few ways and tips that shall help retailers automate their store.

Automate Store by digitizing the Inventory

Physically inventory counting is a must for all businesses. However retailers should not make it more difficult and tiring by manually counting the inventory through pen and paper. Therefore retailers must digitize their inventory counting system. That is to say, they should invest in tools that help them automate their business tasks. Retailers need to have POS System that helps them keep full record of inventory and is easily able to manage the inventory. As a result, retailers will save their time. Moreover there will be less chances of human error. Consequently the data will be accurate.

Automate Store by sending digitized receipts   

It is essential for retailers that they invest in a POS System that sends digitized receipts through emails. Further retailers can give the option to their customers regarding their print receipts. That is to say, if they want they can either get the receipt in print form or get it emailed to them. Moreover, today’s buyer is so advanced and well informed that they are most likely to accept receipts in digitized form. Consequently, they also help retailers increase their online customers. In other words, retailers can also make it a practice to add the link of their website and social media accounts at the end of the digitized receipts. This makes the customers click on the link and end up buying a product or two from the online store.

Automate Store by going paperless in managing customers

This is most essential for spas, salons, hospitals etc. That is to say, retailer should have a digitized system through which they can set customer appointments. So instead of manually writing details of the customers and managing client bookings, businesses should automate the store by automating this task of managing clients and setting their appointments. Consequently, managers can send them text messages or emails to notify them about any updating information.      

“Do what you do so well that they will want to see it again and bring their friends.”
– Walt Disney

Automate store by digitizing the Loyalty Programs  

Certainly, retailers need to digitize their loyalty programs as well. That is to say, retailers should no more use the physical inventory cards. In other words, retailers should use a POS-based or mobile-based loyalty program system. Moreover, a POS-based loyalty program does not need customers to carry cards. That is to say, customers simply need to tell the managers and store employees their name or contact number. Consequently, they will get the information of the customer regarding their loyalty points and can simply be applied to their bill.         

“Customer satisfaction is worthless. Customer loyalty is priceless.”
– Jeffrey Gitomer

Conclusion

Automating store makes business running more smooth and efficient. Also, it is through digitizing that the store and business can be found easily as they are stored in one place. Further, retailers can also keep a record of employee attendance and schedule. Now there is no more the need to manually insert information and spend hours searching for a product.     

Time Management Tips for Retailers

Time Management Tips for Retailers

Certainly time management is essential when it comes to handling businesses. Further there are so many tasks that retailers have to look after, therefore retailers find time management difficult. Hence having time management skills is very important when it comes to retail success. That is to say, the one who works in a retail store must be able to effectively manage time so all the essential tasks are completed in time.  

Time Management Tips

Below we have mentioned some essential time management tips that shall help retailers manage their time well and fulfill all their tasks successfully.

Time Management Tip #1: Make To-do lists

Certainly to-do lists help a lot with time management. Further they are simple to create and they do not demand any extra effort. Consequently there is no task that is left undone or forgotten. For this purpose, firstly retailer need to make it a habit that make the to-do list a day before. Consequently, it will help save time on the day when the tasks have to be accomplished. Moreover it will help prepare one’s mind in advance for the next day’s tasks. As a result, the person is more focused and active.

Secondly, retailers need to prioritize their tasks. That is to say, they should see which tasks are more important than the others. Consequently, they should list their tasks. That is to say, the tasks that are most important should be on top of the list and the ones that are of less importance should be at the bottom.

Thirdly, retailers need to see which hours of the day have less traffic. Consequently, they should plan their tasks. That is to say, retailers cannot afford to lose sales and customers while being busy in completing other tasks. So, tasks should be managed according to the customers because sales should not get affected.

“Setting goals is the first step in turning the invisible into the visible.”

Tony Robbins

Time Management Tip #2: Staff Training

Staff training is equally important. Therefore retailers need to see how they can train their staff well. That is to say, retailers cannot afford to waste their time in continuously examining and answering and solving employee queries. Therefore they need to make sure that they invest in staff training courses that shall resolve this matter. As a result, the staff should be competent enough to manage the store on their own without continuously coming to you for help.

Time Management Tip #3: Store Organization

Keeping the store organized and neat saves a lot of time and effort. That is to say, if there are missed items in the due to mismanagement and disorganization, it will take a lot of the retailers’ time and energy. Therefore having an organized and neat store saves a lot of time and helps retailers manage their stock and inventory the right way.   

Secondly retailers need to ensure that they label the boxes and cartons. As a result, they will not find it difficult to search for a product. Also make sure that the slow moving inventory is placed behind and the fast moving inventory is placed at the front of the store.

Time Management Tip #4: Automate Operations

Certainly retailers should use tools that help them in their business. In other words, these tools must be able to streamline their business operations. For example a Point of Sale System simplifies a lot of tasks for retailers. In the same vein, there is inventory management software. It helps in managing inventories effectively and without handling operations manually. Further by operating these tasks, retailer can also reduce their expenses along with saving their time.     

“A plan is what, a schedule is when. It takes both a plan and a schedule to get things done.”

Peter Turla

KDS (Kitchen Display System) & its Significance for Restaurants?

Kitchen Display System (KDS) & its Significance for Restaurants?

KDS (Kitchen Display System) is one of the most significant features that restaurants need. In other words, restaurants are continuously evolving in terms of technology. Further restaurants need to keep up with the customer demands in order to be successful. Certainly, the more advanced restaurants are, the more customers they will be able to attract. Although, the Kitchen Display System works in the background, but it changes the entire customer experience to a great extent.

KDS (Kitchen Display System)

To explain it a bit, a Kitchen Display System automatically receives the orders placed by the customers. That is to say, it has replaced the physical method of receiving orders in the kitchen. Moreover, this system monitors all the kitchen activities.

Benefits of KDS (Kitchen Display System)

Below we have mentioned a few benefits of Kitchen Display System.

KDS (Kitchen Display System) makes Planning meal Courses easier  

One of the main features and benefits of a KDS is that it helps manage the meal course. That is to say, the manager manages everything based on the instructions and course plan set by the chef. That is to say, it is through the KDS that managers are able to effectively place the items on the table according to the plan set by the kitchen team. Moreover they can also set the timing of each item that needs to be served. Consequently, this helps customers effectively handle customers and meet their required needs in time.  

Kitchen Display System sets Meal pace

It is through the KDS that the items are prepared in time. That is to say, it knows exactly how much time is required for each meal to get prepared. Moreover, it ensures that the meal is hot when it is served to the customers. So, it ensures that if there are two meals being prepared to be served at the same table and one of the dishes requires less time to be prepared, it automatically slows down the cooking time of the item that will be prepared in less time. Therefore it makes sure that the customer is served hot and fresh food.  

KDS (Kitchen Display System) features Recipes

This is another very important thing when it comes to cooking. That is to say, the chef can simply look for the recipe for their peace of mind. The display system has all the recipes stored in it. Moreover, this will also help reduce the training cost for courses. Further, it will also help save papers and kitchen printers. Moreover, it also controls quality because certainly if the product is not made as per the recipe chef or the cooks can guess it through the picture that comes with the recipe.

How can a Kitchen Display System help Restaurants?

A KDS is way more than just an order taking system that has replaced order receipts. That is to say, different restaurants are unique and they have their unique methods and ways. So a KDS can be customized according to the restaurant needs. Moreover it is generally assumed that the KDS is beneficial only for big restaurants and huge chains. But this is not the case. That is to say, they can equally be used for small restaurants and are beneficial to them. So if restaurateurs are looking for systems that have rapid order receiving capability or they want to give their customers a better and a more enhanced dine in experience, they certainly need to opt for systems that have Kitchen Display System with it. Certainly advanced POS System that comes with this advanced feature and make the customer experience reach the next level.       

“Today’s customer really expects a truly extraordinary customer experience. That means your company, your brand, and your experiences are not just in competition with people in your category, they’re in competition with everyone.”

Robi Ganguly

How can Retailers increase their Store’s Google Rankings?

How can Retailers increase their Store's Google Rankings?

Certainly Google rankings are essential for any business to reach out to its target audience. That is to say, customers use Google on a regular basis. Certainly, there are millions of users worldwide and they search for their required products online. Therefore businesses certainly need an online presence. Moreover, they need to ensure that their Google rankings are increases and not static. Consequently, this means that there is more traffic coming in which is good for the business. So, if retailers are not in the search results, they are certainly lacking in increasing their traffic and consumers.

How to Increase store’s Google Rankings

The Teranoid team has compiled a few ways that shall help retailers understand how they can increase their Google rankings and reach out to more people.     

Basic Steps for Google Rankings

Firstly retailers need to get their business enlisted on online directories. That is to say, retailers should make their online presence by enlisting in Google My Business. Secondly retailers need to verify their business. That is to say, retailers will simply get their business verified through email, phone and several other options. Once retailers have verified their business online, they should add in information about their business and services/products, locality etc. In addition to adding the name, address, contact details, business hours and reviews retailers also need to ensure that they add photos of the store. As a result, customers are attracted more towards a store because certainly we are all attracted towards things that we can see visually.  

Increase Google Rankings through Posts

In the Posts section, Google allows you to post recent images and news relating to your business. Consequently, this helps retailers stand out amongst the other businesses and makes the business reach out to the audience. Moreover retailers can also engage the customers by adding in calls to action. Certainly through posts retailers can interact with their customers more. As a result, they can increase their traffic and make new customers.

Increase Google Rankings by being enlisted on other Business Directories

Apart from just being enlisted on to the Google My Business, retailers need to enlist themselves also on other platforms. That is to say, there are other business directories also available that retailers need to be active on. Certainly this also helps in increasing Google rankings. So retailers need to see which other directories are available and which ones they need to be enlisted in.

After enlisting the business on these various platforms, retailers need to ensure that they are consistent and accurate. That is to say, the information added on all these directories should be accurate. In other words, if the information on all the directories as well as on the website does not match with each other, there are high chances that Google rankings get affected.

Back links are essential for Google Rankings

Having quality back links is essential for websites. That is to say, back links from other sites on your sites are important when it comes to Google rankings. So for this purpose, retailers can hold events in their store. This way they can connect with the audience and increase opportunities of creating links. Moreover, retailers need to see if they can invite reporters and bloggers to cover the event. Also, ensure that the event is entertaining and purposeful because that will make the bloggers and reporters write about it and promote the event.

Conclusion      

To conclude, Search Engine Optimization is essential for all businesses alike, including new as well as established businesses. In the same vein, they are for online businesses as well as offline ones. That is to say, even if the stores are offering services and products through brick and mortar stores, they still need to make their online presence active so that customers can reach the location and see which products they are offering.

Instagram Post Ideas for Retail Stores

Instagram Post Ideas for Retail Stores

Certainly retailers are looking for Instagram Post Ideas that can help boost their business. Moreover, almost all businesses are promoting their products on social media, whether through Instagram, Tweeter, or Facebook. Further through Instagram, which has millions of users every day, retailers need to keep their business alive there and promote it as much as they can through Instagram. Certainly, Instagram is a very effective tool when it comes to reaching out to their audience. Therefore Instagram Posts Ideas should be effective and relevant to the target audience. That is to say if the posts are irrelevant and only for promotional purposes, the audience will be impressed and shall not be interested in following or visiting the store for the purpose of purchase.

Instagram Post Ideas for Retailers

Below, the Teranoid content team has compiled for retailers Instagram Post Ideas and ways that will help them up their Instagram game.

Instagram Post Ideas should be relevant and practical  

One of the most effective Instagram’s post ideas is to give customers useful tips and ideas according to the products that you are offering. For example, if you are selling apparel, give customers ideas relating to their wardrobe. Further you can promote your own products in such Instagram posts. That is to say, by providing customers with useful ideas you are indirectly promoting your own products. On the other hand, businesses can use this technique even if they are not in the clothing business. That is to say, other businesses can customize their Instagram Posts according to their products and services.   

Instagram Post Ideas should be Motivating

Instagram should not only be used to promote products and the brand, in fact it should also be a means to spread motivational messages as well. As a result, customers’ liking is increased towards a brand more if they keep motivating and inspiring them. So it is important that retailers regularly make posts that are motivating and encouraging for their customers.

Instagram Post Ideas should include topics of Customer Interest  

Getting to know the customers is certainly important when it comes to pleasing customers. So, retailers should make it a point that they know what their customers’ interests are. For example, they need to see what they are talking about. If they have some favorite celebrities, retailers can tailor their Instagram Post ideas according to those celebrities or any other famous personality. Further there must be some message along with those posts that relates to the brand in some way.

Instagram Post ideas must include the overview of the Processing  

Show your customers how the business runs. In other words, make them familiar with the processing and their working structure. That is to say, include the background pictures of the business to make the customers know about their business more and how competently they work for their customers. As a result, this strengthens the customers’ bond with the company or the brand.    

Instagram Post Ideas should be empowering and promotional

Businesses should certainly stand for good causes. That is to say, customers relate to a brand that is associated with charitable organizations. So, retailers can promote this through Instagram and reach out to their customers who can help them with their donations. So firstly retailers should be associated with good causes. Secondly, they should make it public so that they increase their followers and customers.

Instagram Post Ideas must include the option to shop

Retailers should also showcase their best and most popular products. Further, they should also give the option along with the products the option to buy the product. Further retailers should think of creative ways that should engage the customers and make the purchasing experience unique and enjoyable.  

Cashier Training Guidelines for Retailers

Cashier Training Guidelines for Retailers

Cashier Training Guidelines for Retailers

Cashier training is the most important part of retail. That is to say, if the cashiers are not well trained, the entire transaction procedure will not be completed smoothly. Further it might leave customers with dissatisfaction, which retailers cannot afford to face. So cashier training is very significant to provide excellent customer service and increase sales.

Cashier Training for Retailers

Retailer scan follow the below mentioned ways to train their cashiers.

Cashier Training Regarding POS  

Firstly retailers should ensure that their cashiers are well trained with the technology being used in the store. That is to say, they should be properly trained with the POS System. Certainly POS System is the tool that helps speed up the transaction process. So retailer should see if their vendors are offering training along with providing POS System. Consequently, retailers need to train their employees well by training them professionally on transactions and effective use of POS System. Further these training sessions will help cashiers know better how to use the POS System.

Cashier training Tip #2: Make them memorize PLU Codes

Certainly the PLU codes are essential for grocery stores. Therefore it is better if cashiers know these codes well. For this purpose, retailers need to find simpler ways for their cashiers so that they can learn these codes easily and without much effort. Consequently, this will help retailers memorize these codes better and will save a lot of time. That is to say, cashiers will not have to search for the codes every time they process a transaction. Off hours can be an effective way to train the cashiers with memorizing of the PLU codes.

Cashier Training Tip #3: Best Cashiers can help train the new employees

Make the best cashiers train the other cashiers. That is to say, the best cashiers are the ones that can help others understand how to make the cashier process simple and rapid. Further cashiers have to face unusual and unexpected situations while dealing with customers. Therefore cashiers can learn about them only by witnessing others and understanding how to deal with such situations. Consequently, those cashiers can also teach the ways that need to be applied during the transaction process.

Cashier Training Tip #4: Let cashiers practice during off-peak hours  

Once the cashiers are trained, make them learn and practice during off-peak hours. Further retailers should ensure that there is a senior member along with them. In other words, in case the new cashier faces some problem, the other one should be there to support and help them. Further this is also essential for good customer experience, because otherwise the customers might get irritated if the cashier is slow or does not know how to use process the transaction through the POS System.   

Cashier Training Tip #5: Good customer service training

There are a few ways that retailers should adopt in order to give customer service training to their employees. Firstly retailers need to practice role-playing. Certainly it is one of the most effective ways in understanding customer situations and how to deal with them. Consequently, cashiers will be able to deal with customer situations in a better and more effective way.

Secondly retailers need to teach their cashiers how they should greet and converse with the customers. In other words, they should be able to build connection with the customers at the checkout time because this is a very effective way to make customers.

Conclusion

Certainly cashier training is essential when it comes to good customer service. However good training along with competent employees makes the transaction process simple and easier. Therefore, a strong and effectual conversation with the cashier can turn an ordinary customer into a loyal one.   

Inventory Mistakes that retailers must avoid?

How to Avoid Major Inventory Mistakes?

Inventory management is certainly important when it comes to handling businesses effectively. In other words, lack of effective inventory management leads to loss of sales and poor customer experience. That is to say, in case retailers do not effectively manage their inventory, there are high chances that the business will suffer immensely. Therefore retailers need to ensure that their inventory management is effective and maintained the right way. Below we have discussed some major inventory management mistakes and how retailers can avoid them. 

Manually managing Inventory

Retailers cannot manage their inventories well if retailers are still handling their inventory manually. In other words, one of the major setbacks in managing inventories well is still using pen and paper. Consequently, it can lead to human error and a waste of time and effort. So retailers need to automate their manual procedures. That is to say, instead of handwriting each inventory-related detail; retailers should get inventory management software. Further the modern inventory management system updates the records automatically. That is to say, retailers do not have to manually update the records.

So retailers should update the system. Moreover, they should look for such an inventory system that has a reporting feature along with it. So, by having accurate and right records, retailers will be able to know about their best sellers and popular products. Consequently, they can make smarter and more effective choices. Further in order to know about the popular products and best customers retailers can invest in POS System. This is also very effective for business insights and records.

Counting Physical Inventory

Certainly, there are issues when it comes to inventories. That is to say, issues regarding shrinkage. However, if these issues are sought in time, retailers can save themselves from the loss. Therefore retailers should count their stock quite often. In other words, if retailers will not count the inventory frequently, they will face such issues which will lead to loss of business without their knowledge. Because of lack of counting physical inventory, retailers can get in big troubles.

So if retailers are counting their stocks once a year, they will have the discrepancies of the whole year. Consequently, it will become difficult for retailers to resolve those issues or even find the culprits involved or nay other root causes. Further, retailers need to ensure that the online stock and offline stock are synced because this will lead to customer satisfaction. So, generally, it is suggested that the inventory should be counted once a month, if not twice.

“One of the great responsibilities that I have is to manage my assets wisely, so that they create value.”

Alice Walton

Organizing Inventory

Certainly, organization is the key when it comes to successfully handling the business. In the same, vein, organizing inventories is equally important. So, retailers must ensure that their stockrooms should be neat and well organized. Certainly messy and disorganized stockrooms can lead to troubles and difficulties. Firstly retailers should ensure that they plan how and where they should place their products. So, retailers should make sure that the items are easy to locate. Having a look at the way products are moving, retailers can place their fast-moving products at the beginning and below vertically. Subsequently, they can place their slow-moving products farther. Moreover, retailers should label their boxes and cartons. Consequently, this will make it easier for retailers to find the desired products.   

Conclusion

To conclude, managing inventories well is a must for businesses. Certainly, without it, retailers cannot manage their business well.     

“There are three key assets in retail: real estate, inventory, and people.”

— Zeynep Ton